Phone answering can be quite a task, especially if you run a small business in a country like the USA, where the situation is even tougher. The whole industry is filled with many businesses that provide, the same service as you. This is why it becomes tough to attract new clients and build a consumer base. But there is one easy solution to this: simply get some help from a small business call answering service provider.
Answering services are a quick and easy solution to save you and your business from being lost in the sea of competition. They give you valuable information and guide you to success. Moreover, they provide round-the-clock availability, bilingual support, and other things just to make sure that your customer satisfaction is maintained, ultimately resulting in overall success.
That being said, the real task is to find a good phone answering company. Many companies in the USA provide answering services. But all companies are not necessarily great at providing the best services. Sadly, most of them only charge a lot of money from their clients but ultimately fail to provide an excellent service.
Well, this is why we are here to solve your worry. Here, we will provide a proper list of all the best-answering services that are great at providing the best answering service. Moreover, we will also tell you everything related to the process so that you can easily make the right choice.
What Is a Small Business Call Answering Service?
Well, let us first discuss the basics before we move on any further into the blog. In the simplest sense, a phone answering service is a company that offers its services to handle the customer handling processes of companies. These companies specialize in dealing with a huge number of calls and answering queries without letting anything come your way.
These service-providing companies take up the role of virtual receptionists and make it easy for you to handle your customers. They segregate employees into different teams and give them the task of handling the customer service of different companies. These call handlers are extremely professional, and they enter the market after getting trained multiple times.
Moreover, live answering operators stay available beyond normal business hours to offer effective help. This is more beneficial when it comes to providing call answering service for emergency restoration and other similar situations. You can rely on multilingual experts as they can easily deal with any task. These heroes will effectively handle calls and queries of your customers when you choose small business call answering services.
How Does A Small Business Call Answering Service Help?
Now that we have made you aware of the basics, let us tell you about the key benefits of these services. The benefits are the very reason why so many companies in the country choose answering services. Some of these benefits are:
- Improving company image
Maintaining a good image can be tough, but answering services have got an easy way to achieve that. When you stay available for your clients, it automatically makes them like your company. Because they look at you as a reliable place to get help, ultimately improving your company’s image in the market.
- Boosts productivity
Choosing a live receptionist service means you are freeing your employees from the task of call handling. This gives them a chance to focus on other important tasks of the company without being distracted. So, it is safe to say that call answering services for emergency restoration help to improve employee productivity.
- Lowers labor costs
Labor costs can be quite a big expense for small businesses, especially because they lack sufficient capital to have a big team of employees. But that will not be a problem when you take the help of answering services. Pocket-friendly and economical in the long run, these services can be availed by everyone. So you will not need to hire multiple people when you choose these services.
List of 10 Best Phone Answering Service Providers in the USA
Now that you are well aware of all the aspects of hiring answering services for small businesses, let us move on to the most important section. There are many companies that provide telephone answering services all over the country. But that does not mean that they are all good at what they do. This is why we have created a small list of the top small business answering services. Some of the names on this list are:
1. United Call Center Services
(Image Source: united-ccs.com)
United Call Center Services is one of the leading service providers in the country. They have been working as third-party integrators for a long time which has helped them in becoming an expert in handling phone calls and customer queries.
They also offer easy appointment bookings, bilingual answering service, and overall quality customer service to your clients. Their agents have aced the perfect language for interacting with customers during incoming calls.
This makes it easy for the customers to openly communicate their issues, ultimately helping the company to offer swift and effective help. Moreover, their experts are available at all hours to offer you an interactive voice response to the customers so that you can improve your brand image. So, it is safe to say that choosing the services of their real-world experience technicians will be a great choice for you.
Additional Details:
- Website: https://united-ccs.com/
- Phone No.: +1-888-700-7864
- Address: Nationwide Service in the USA
2. AnswerConnect
(Image Source: answerconnect.com)
Are you a small business owner who receives a lot of customer inquiry calls even after regular business hours? Then the services of AnswerConnect will be a good choice for you. This company is great at offering inbound call service for small businesses. Moreover, they also give special attention to all phone calls.
Other than answering services, they also give you the ability to directly connect with your customers through their specialized app. Their live answering services, live chat support, and effective appointment bookings are a good fit for all companies.
Additional Details:
- Website: https://www.answerconnect.com/
- Phone No.: +1-800-700-8888
- Address: Portland, Oregon, USA
3. Ruby
(Image Source: ruby.com)
If you want your business to grow even beyond business hours, then you should definitely take the help of Ruby. This company has been awarded many times for offering specialty answering services. They provide 24/7 live answering service to your customers so that no call goes unanswered. Moreover, you will be able to eliminate the need for an in-house receptionist with their service, that too without any hassle.
The experts of Ruby have been working in this industry to improve their skills in advanced call routing, call forwarding, and other answering services. Most important of all, they also perform call screening so that you can understand that they answer calls with utmost professionalism.
Additional Details:
- Website: https://www.ruby.com/
- Phone No.: +1- 844-311-7829
- Address: Nationwide Service in the USA
4. RingCentral
(Image Source: ringcentral.com)
RingCentral is a great fit for all small businesses who are trying to make a mark in the industry. Their customer support services are structured in a way that makes it tough for any call to slip away. This company works on providing cloud-based communication services so that your customers can easily network with you.
Moreover, their solutions are designed in such a way that it makes it easy for you to receive and send calls and messages from different devices. Their services also extend beyond the generic live answering solution. Their response system makes it easy for you to automate your answering process.
Additional Details:
- Website: https://www.ringcentral.com/
- Phone No.: +1-800-574-5290
- Address: Belmont, California USA
5. HelloSells
(Image Source: hellosells.com)
Just like the name suggests, HelloSells is an excellent platform for capturing leads. The experts of this service help you to identify the calls that qualify leads, ultimately helping you in lead generation. They are there to help you in every step of the sales funneling process so that you do not miss out on any calls from your potential customer.
They fully customize their services with custom call scripts and appointment booking software, so that you get to provide a personalized experience to your customers. And the best part of all this is their 24/7 answering service makes it easy for you to provide appropriate support to every call.
Additional Details:
- Website: https://www.hellosells.com/
- Phone No.: +1-800-550-4955
- Address: Portland, United States
6. AnswerForce
(Image Source: answerforce.com)
This is one of those companies that mainly focuses on helping small businesses all across the country. Their small business answering service is excellent at dealing with the unique needs of the industry. They take the task of answering calls very seriously, which is why they offer their services during all hours.
Moreover, the virtual receptionists of AnswerForce are extremely skilled and well-versed in their service. Each virtual receptionist makes sure that all customers get instant solutions for their queries, offering a seamless service. And the best part is they also offer the assistance of their cloud-based tools to simplify processes like call reporting, recording, and other things.
Additional Details:
- Website: https://www.answerforce.com/
- Phone No.: +1- 800-461-8535
- Address: Nationwide Service in the USA
7. ReceptionHQ
(Image Source: receptionhq.com)
If you do not want to miss out-of-hour calls, then you should get help from the virtual receptionist services of ReceptionHQ. This company understands the basic fundamentals of every business are extremely unique. This is why they customize their answering services to match the needs of small businesses.
Their virtual receptionists are always available to offer live answering services to all of your clients so that no one feels unsatisfied with your services. Plus, they have some tools for easy message-taking and effective calendar management that make it easy for you to keep track of all appointments.
Additional Details:
- Website: https://www.receptionhq.com/
- Phone No.: +1-866-913-3533
- Address: Phoenix, Arizona, USA
8. VoiceNation
(Image Source: voicenation.com)
Do you want to experience subsequent business growth? Then, the bilingual virtual receptionist services of VoiceNation will be helpful for you. This is one of those excellent answering service companies that is available to support you even on the weekends.
They offer live chat support and overall exceptional customer service to your customers so that you can focus on other tasks. Their toll-free phone number is always available to offer you a platform for easy and effective communication. Your customers can trust them for immediate solutions at all times.
Additional Details:
- Website: https://voicenation.com/
- Phone No.: +1 -833-426-1703
- Address: Duluth, Georgia, USA
9. Go Answer
(Image Source: goanswer.io)
If you are looking to scale up your business, then this service will be of great help to you. Go Answer is truly one of the best service providers in this industry. They are always ready to help you with their virtual receptionist service. They offer excellent customer service at a very minimal answering service cost, making it accessible for everyone.
Their services go beyond the task of answering calls, they also help you with their appointment scheduling and effective solutions for all issues. And the best part? Their experts can speak in both English and Spanish, making it easy for you to serve all customers.
Additional Details:
- Website: https://www.goanswer.io/
- Phone No.: + 1-888-462-6793
- Address: New York City, USA
10. AnswerHero
(Image Source: answerhero.com)
AnswerHero is very well aware of the challenges of running a small business in the country. This is why they have shaped their services for small businesses accordingly. Their experts are always a call or a mail away to solve all your queries. They are well-versed in answering services, which makes it easy for them to help your customers.
Moreover, AnswerHero has structured its services in such a way that it helps in creating an effective communication chain. You and your business will be hugely benefited from the emergency call answering, lead capture, and other services of this company.
Additional Details:
- Website: https://answerhero.com/
- Phone No.: 1- 888-623-4065
- Address: Miami, Florida, USA
Final Findings
Handling customer calls can be quite a task. This is why you should choose efficient small business call answering services to improve your operations. These services are way better than basic voicemail solutions and help you add a personalized touch to your service.
So, remember, if you want to create a brand image and loyal customer base in this industry, then you should definitely get the help of these services.
